Iredell News

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Iredell Biomed Team Earns National Honor

Iredell Health System’s Healthcare Technology Management team has been named a Platinum Plus Regional Account of the Year by Crothall Healthcare, a leading specialized support services provider to the healthcare industry. The Iredell team is one of only 16 teams in the nation to earn the honor, and is the only account on the entire east coast to win the award. Crothall has 1300 accounts nationwide.

Also known as Biomedical Engineering (or Biomed), the Iredell team plays a vital role in the day-to-day operations of the Health System. Biomed technicians help to acquire, install, and maintain cutting-edge healthcare technology, train medical staff in the use of the technology, and play a key role in investigating device-related problems. Any device that touches a patient anywhere in the entire Health System is first inspected by a Biomed technician.

The Regional Account of the Year recognition is part of Crothall’s Be-A-Star program, where accounts must complete a series of requirements associated with the company’s key operational and cultural initiatives. Components involve all service team members at the account and include cultural challenges such as implementing a regular recognition program, exploring workplace inclusion, and partnering to host a community service activity. To qualify for the award, the Iredell team collected food for the foodbank at Christian Ministries, created a quarterly team member recognition program, and worked to continue to achieve operational excellence through ongoing projects and reviews.

“We’ve worked hard, and we’re very proud to be honored with this award,” said Sterling Brown, Director of Biomed for Iredell Health System. Brown also noted that Crothall has only been contracted with Iredell for about two years, and to receive the award in that amount of time is rare. “It’s huge to get it after just two years. This crew is top-notch.”

Lisa Fry, Regional Director of Operations for Crothall who oversees the team at Iredell, agreed.

“The team at Iredell does an amazing job making sure we run an exceptional program, but they are also very inclusive and support each other, the client, and our local community by doing things as a team,” she said. “This is a big honor.”

Fry also noted that she consistently receives positive feedback from others in the industry about the great work of the Iredell team.

“We really appreciate everything they do,” she said. “They make it look easy. They are a great group of employees, and the simple things they do make a big difference.”

“It’s a great honor to have such a great team at Iredell,” said Larry Pizzorni, Assistant Vice President of Ancillary and Support Services for Iredell Health System. “They have really exceeded our expectations.”

“Be-A-Star is a great way to recognize our account teams for delivering exceptional patient care and hospitality, while achieving positive results and providing better outcomes,” said Bobby Kutteh, CEO of Crothall Healthcare. “As a Regional Account of the Year, the Iredell team has demonstrated that they go above and beyond to serve our clients and their patients as well as caregivers and guests.”

Although the group is contracted by Crothall Healthcare and the individuals on the team are technically employees of Crothall, Chief Operating Officer John Green noted that both he and most others at Iredell don’t see it that way.

“They care about our patients, embrace our mission, vision and values, and exemplify what Iredell is all about,” Green said. “They are part of our team. We’re very proud to have them as part of our Iredell family. Congratulations to this team for a job well done. ”
About Iredell Health System

About Be-A-Star
Be-A-Star was created in 1997 as a Compass Group North America sector specific business initiative program that recognizes associates and teams for achieving business excellence. It is a roadmap for the consistent implementation of key business initiatives. The mission of the Be-A-Star Program is to provide a consistent platform for each sector to communicate and accomplish the business objectives set forth during a fiscal year. It also recognizes associates and teams that deliver business excellence as a result of accomplishing these objectives. The vision of Compass Group’s Be-A-Star Program is to be the primary recognition tool, implemented throughout all sectors, for all associates that exceed business excellence by providing great results every day.

About Crothall Healthcare
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, Ambulatory, and Sterile Processing. Learn more at

Categories: Awards,Featured,General News