Billing & Insurance
Iredell Memorial Hospital is committed to providing quality patient care
at the lowest possible cost. We constantly strive for sound financial
management, seeking ways to contain our costs and pass this savings on
to patients. To enhance an atmosphere of mutual understanding, the hospital
has developed certain guidelines regarding patient accounts. In addition,
you will have a representative in the business office who will be familiar
with your account.
If you are covered by insurance, it is always a good idea to be familiar
with your insurance plan and/or contact your insurance carrier before
coming to the hospital. Understanding your referral, authorization and
financial requirements will help avoid any potential delays or issues.
We realize that health care is expensive and not everyone has access to
adequate insurance coverage. If you anticipate difficulty concerning the
payment of your bill, our financial counselor will assist you by determining
whether you can qualify for various assistance programs. The hospital provides
financial assistance for those who qualify. Ask the person who registers you or admits you about our
financial assistance program. Or contact the financial counselor at 704-878-4572. In addition, a representative
of the Iredell County Department of Social Services will take your application
for Medicaid while you are at the hospital. An appointment can be made
by contacting the financial counselor.
We are also happy to provide the services of a Medicare/Supplemental Insurance
Advocate who will assist in filing claims even if they do not involve
a stay at Iredell Memorial and in answering questions related to the Medicare program.
If you have any questions regarding your account, please review them with
your business office representative. The name and phone number of your
representative will be on your hospital bill. The business office is open
Monday through Friday, 8:30 AM to 5:00 PM, and is located off the hospital
campus at 541 Gaither Road, Statesville.
You are probably aware that insurance plans are varied and many seldom
provide for full coverage of your hospital bill. In most cases, the plan
will pay a percentage that can vary from providing for very little to
most of your bill. Deductibles and coinsurance amounts also vary from
policy to policy.
Your benefits are a contract between you and your insurance company and
we are happy to submit claims for you. However, you are ultimately responsible
for your account. If your insurance company does not respond to the claim,
you will be asked for payment. Should you pay for services that are eventually
paid by your insurance company, the hospital will send you a refund check
providing you have no outstanding accounts.
Inpatients: After you are discharged, you will receive a statement summarizing the
cost of your hospital stay and a bill for any balance not covered by your
Outpatients: A bill will be produced within 10 days after your visit to the hospital.
We will send one copy to you and, if you have insurance, another will
be sent to your insurance provider. The bill will ask that you pay any
charges that will be not be covered by your insurance.
Staff Physicians: You will be billed separately for the services of a physician who is on
We will send regular statements indicating your current balance after any
payments, adjustments or additional charges have been added.
You may receive an itemized bill at any time by calling 704-878-4600. Secure
online bill payment is also available.
Other Professional Services
If you have certain tests or treatments in the hospital, you may receive
bills from physicians you did not see in person. These bills are for professional
services rendered by physicians whose expertise was needed to assist in
your diagnosis or your care while you were a patient. Pathologists, anesthesiologists,
radiologists, cardiologists and other specialists perform these services
and are required to submit separate bills. If you have questions about
these bills, please call the phone number printed on the statement you
receive from them.