Providing you with excellent care is our goal in every aspect of service,
including cleaning your room, bringing your meals, and meeting your medical
needs. We need your feedback to help us learn what we can do to better
meet the needs of patients and their families.
Iredell Memorial has a full-time patient representative who will visit
you while you are staying with us. Occasionally a problem may arise that
is not being resolved to your satisfaction. If this occurs, ask a nurse
to contact the nurse director of your floor or the administrative nursing
supervisor. These people will assist you in the resolution of your questions
If you received outpatient services, you may be given a written survey
as you leave. If you were an inpatient or an emergency patient, you may
receive a call or mailed survey from National Research Consultants (NRC)
within a couple of weeks after your discharge. This is the company that
conducts our patient satisfaction surveys. Patients are selected at random.
Please do not hesitate to answer all questions honestly, whether you were
happy or unhappy with the care you received. We value our patients' comments.
You are under no obligation to participate in any surveys, but please keep
in mind that your privacy is protected at all times, including in the
summaries we receive. Your comments will, in no way, impact the care you
receive. We will use your answers for the sole purpose of helping us improve our care.