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Coronavirus COVID-19

Important information about the coronavirus COVID-19

We appreciate your understanding as we work to ensure the safety of our staff and patients.

Visitation restrictions

Iredell Memorial Hospital allows one designated support person to accompany patients seeking treatment or visit those admitted to the hospital. Visitors are limited to one individual per day, and must abide by the following guidelines:

  • Visitation is open from 8 am to 8 pm daily for patient floors. The Birth Place and Emergency Department are 24 hours.
  • Labor and delivery patients may have one support person with them, but no visitors.
  • Visitors must be age 18 or older.
  • Visitors to outpatient areas are asked to remain in their vehicles unless assistance is required. This includes Same Day Surgery, Endoscopy, Cardiac Cath Lab, Radiation Therapy, Radiology, Laboratory (including Outpatient Lab), Cardiopulmonary Rehab, Wound Care, Infusion Care, Women's Health Center and Rehab Services.
  • Visitors for hospitalized patients, Imaging Services, inpatient Lab, and the Emergency Department must use the Emergency Department entrance (Entrance E). Visitors accompanying patients in Radiation Therapy, Endoscopy, and the Iredell Heart & Vascular Center should use the Main Entrance (Entrance A).
  • All individuals must sign in before proceeding to the designated area. Registration is required each day and visitors must wear a badge while in the facility.
  • All visitors must wear a mask for the duration of their visit. Visitors are encouraged to bring their own mask.
  • Visitors should remain in the designated area for the duration of their stay.
  • For the safety of patients and staff, permitted visitors are strongly discouraged from switching off with another individual during the duration of the patient’s stay.
  • Patients in isolation, those being treated for COVID-19, or those in the Critical Care Unit may be subject to stricter visitor limitations.
  • Medical Records is currently not open for visitors. All medical records requests should be completed through the Iredell Health System website at
  • We are continually monitoring the pandemic and will continue to alter this policy to protect the health of our community.

Skilled Nursing Visitation

  • Visitors to the Skilled Nursing Facility are required to schedule their visits in advance. To schedule a visit, please call 704-878-7357.
  • Daily outside visitation is permitted.
  • Every visitor must receive COVID-19 education prior to their visit and, upon their arrival, be asked to complete a health screening assessment, sanitize their hands, have their temperature taken and wear an approved mask over their mouth and nose.

Service Changes
The following services have been temporarily closed or have changed hours of operation:

  • The outpatient laboratory is open 7:00 AM - 3:30 PM, Monday through Thursday and 7:00 AM to Noon on Fridays. After Noon on Fridays, patients will be seen at the main laboratory in the lower level. Use the Emergency Department entrance. The laboratory is straight ahead on the right.
  • Iredell Wound Care Center (Closed on Fridays)
  • All in-person classes and tours (Suspended)

Iredell Health System follows the guidelines and recommendations of the Centers for Disease Control and Prevention (CDC). Learn more about COVID-19 from the CDC below. PDF versions of the information below are also available in English and Spanish.

For more info from the CDC, read these PDFs:

Click on a question below to view the answer.

What are the symptoms?

Patients with COVID-19 have mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath

How can I protect myself?

6 tips for older adults to stay connected during COVID-19

You can keep in touch even from a distance.

6 tips for older adults to stay connected during COVID-19

Social distancing can be especially hard on older adults, who are already at risk for isolation.

So it's important for you to stay connected with others during this time. Here are six steps you can take to do that:

1. Gather contact information for friends and family. That includes phone numbers, email addresses and physical addresses. Ask about their accounts on social media, too, and follow them.

2. Update your devices if needed. If your computer, phone or tablet is slow or out-of-date, this might be a good time to upgrade so that you can stay in touch easily.

3. Make the most of video chats. Platforms like Skype, FaceTime and Zoom let you see the faces of the people you're talking with. That means you can read a book to a faraway grandchild. Enjoy dinner with a friend. Or host a virtual book club or knitting circle.

4. Get in touch with old friends. Now is a great time to catch up with folks you haven't talked to in a while. Call, email or surprise someone with a letter.

5. Reach out for caregiving support. Are you taking care of a partner or parent? Connect with other caregivers online through virtual support groups. Or if your loved one is in a long-term-care facility and you can't visit, ask the staff to help you video chat with them.

6. Ask for help. If you're struggling with feelings of loneliness, there are resources to turn to. Call the national Disaster Distress Helpline at 800.985.5990.

For more tips on coping with the pandemic, visit our Coronavirus health topic center.

Reviewed 6/30/2020

People can help protect themselves from respiratory illness with everyday preventive actions.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

If you are sick, to keep from spreading illness to others, you should:

  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

What if I suspect that I have COVID-19?

If you are sick with COVID-19 or suspect you are infected with the virus, you should:

  • Stay home except to get medical care. Restrict your activities outside your home. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.
  • Call ahead before visiting your doctor. If you have a medical appointment, call the healthcare provider and tell them that you have or may have COVID-19 before you go. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.
  • Separate yourself from other people and animals in your home. As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Do not handle pets or other animals while sick.

Where can I be tested?

Iredell Health System offers COVID-19 testing on a limited basis for individuals who meet specific criteria. If you have been exposed to someone with COVID-19 or suspect you may have COVID-19, please contact your primary care provider. As always, individuals experiencing medical emergencies should seek immediate medical care. Our Emergency Department is prepared to care for you in a safe environment.

If you do not have a primary care provider, please visit

How can I learn more about COVID-19?

For additional information and updates, please visit the following sites:

Have a question you’d like to ask?

The North Carolina Department of Health and Human Services has established a public hotline for questions on coronavirus COVID-19. To access the hotline, call 1.866.462.3821.