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Coronavirus COVID-19

Important information about the coronavirus COVID-19

We appreciate your understanding as we work to ensure the safety of our staff and patients.

Visiting patients

All visitors must take the following actions:

  • Hospital visiting hours are from 8:00 AM to 8:00 PM.
  • All visitors should enter through the Emergency Department entrance (Lower Level)
  • Two (2) visitors at a time will be allowed for patients age 18 and older in Iredell Memorial Hospital
  • Two (2) parents or guardians at a time may visit patients under 18 years of age in Iredell Memorial Hospital
  • The visitor(s) will need to be screened according to current practice
  • Visitors will be screened for signs of illness before they are allowed to visit. Anyone showing symptoms of illness will not be permitted to visit.
  • Visitor’s must be masked unless in a patient room. Masks must be worn in patient rooms when a member of the healthcare team is present.
  • No visitors under the age of 18.
  • Follow all social distancing and safety guidance
  • Food is available in both the Cafeteria and Pink Tea Room as a to-go option only. Visitors purchasing food must return to the patient room or exit the facility, as seating is not available in these areas.

COVID-19 Positive Patients:

  • NO visitors are allowed except for end-of-life situations
  • Visitor must wear appropriate PPE: gown, gloves and surgical mask

Outpatient Surgery, Endoscopy, Radiation Therapy, Cath Lab, Imaging, Women's Health Center, Outpatient Lab, Wound Care Center:

  • 2 visitors will be allowed for each patient as waiting room social distancing requirements allow
  • If waiting room is full, visitors will need to remain in their car and available by cell phone.

Emergency Department:

  • 2 visitors at a time at any time of day
  • 2 parents or guardians are allowed if patients are under 18
  • If the Emergency Department is busy, visitors will not be allowed in waiting rooms. Visitors will have to remain in their car outside the Emergency Department and be available by cell phone until patient is placed in a room.

Critical Care:

  • 2 visitors per day during visitation hours except for changes in patient condition and/or end-of life situations.
  • Visitors must follow the same procedures as all others, including wearing a mask, undergoing screening, etc.

The Birth Place:

  • 2 visitors – 1 support person and 1 visitor.
  • No visitors under the age of 18. A support person under the age of 18 is permitted only if it is the partner of the mother.

Clergy:

  • Clergy wishing to visit a patient may do so as long as they comply with all other visitation procedures, including properly wearing a mask and abiding by social distancing guidelines.

Iredell Physician Network Practices:

  • 1 visitor will be allowed to come to provider’s visits with adult patients.
  • 2 parents / guardians are allowed to come to visits if patients are under 18.
  • For special situations, the provider will work with the Office Manager to find the best solution for the patient.
  • If waiting room is full, visitors will need to remain in their car and available by cell phone.

Skilled Nursing Visitation

  • The Skilled Nursing Facility will allow visitation to all residents who have met the criteria for discontinuation of isolation precautions for COVID-19 and who are no longer in the 14-day quarantine period.
  • Indoor and outdoor visitation is available at this time from 9:00 AM - 11:00 AM and 3:00 PM - 7:00 PM. Other times may be available if needed. Please contact the Director of Nursing to make arrangements for visits outside of normal visiting hours.
  • Residents and staff will be screened daily for the presence of symptoms, including temperature check, as well as exposure to COVID-19.
  • Visitors will be screened for symptoms of COVID-19 prior to the start of each visit. If a visitor has been diagnosed with COVID-19 they must provide documentation that they no longer meet CDC criteria for transmission-based precautions.
  • If a visitor develops symptoms of or a diagnosis of COVID-19 within 2 days of visiting a resident they must notify the facility director immediately.
  • Symptoms of COVID 19 are as follows:
    • Fever equal to or greater than 100.0 F
    • Cough
    • Shortness of breath
    • Sore throat
    • Muscle aches
    • Chills
    • Headache
    • Loss of taste or smell
    • Vomiting or diarrhea
  • Each resident is allowed 2 visitors per day. Visitors must check in at the Emergency Department entrance for screening and proceed directly to the resident’s room or visitation space where they will remain for the duration of their visit.
  • Staff, residents, and visitors must use alcohol-based hand sanitizer before and after visitation.
  • Staff, residents, and visitors must wear a mask that covers both the nose and mouth for the duration of the visit.
  • Visitors must remain at least 6 feet from the resident and staff at all times.
    • If a resident is 2 weeks post-completion of a COVID vaccination series, he/she may choose to have physical contact with their visitor.
  • Visitation may occur outside of these guidelines in certain compassionate situations as deemed appropriate by the Administrator or Director of Nursing.

Service Changes
The following services have been temporarily closed or have changed hours of operation:

  • The outpatient laboratory is open 7:00 AM - 5:30 PM, Monday through Thursday and 7:00 AM - noon on Fridays. Friday afternoons, patients will be seen at the main laboratory in the lower level. Use the Emergency Department entrance. The laboratory is straight ahead on the right.
  • Cardiopulmonary in the Outpatient Services Building is open 6:30 AM - 5:15 PM on Mondays, Wednesdays and Thursdays.
  • Iredell Wound Care Center is closed on Fridays.
  • All in-person classes and tours have been replaced with virtual versions. See our calendar page for information.

Iredell Health System follows the guidelines and recommendations of the Centers for Disease Control and Prevention (CDC). Learn more about COVID-19 from the CDC below. PDF versions of the information below are also available in English and Spanish.

For more info from the CDC, read these PDFs:

Click on a question below to view the answer.

What are the symptoms?

Patients with COVID-19 have mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath

How can I protect myself?

People can help protect themselves from respiratory illness with everyday preventive actions.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

If you are sick, to keep from spreading illness to others, you should:

  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

What if I suspect that I have COVID-19?

If you are sick with COVID-19 or suspect you are infected with the virus, you should:

  • Stay home except to get medical care. Restrict your activities outside your home. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.
  • Call ahead before visiting your doctor. If you have a medical appointment, call the healthcare provider and tell them that you have or may have COVID-19 before you go. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.
  • Separate yourself from other people and animals in your home. As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Do not handle pets or other animals while sick.

Where can I be tested?

Iredell Health System offers COVID-19 testing on a limited basis for individuals who meet specific criteria. If you have been exposed to someone with COVID-19 or suspect you may have COVID-19, please contact your primary care provider. As always, individuals experiencing medical emergencies should seek immediate medical care. Our Emergency Department is prepared to care for you in a safe environment.

If you do not have a primary care provider, please visit IredellPhysicianNetwork.com.

How can I learn more about COVID-19?

For additional information and updates, please visit the following sites:

Have a question you’d like to ask?

The North Carolina Department of Health and Human Services has established a public hotline for questions on coronavirus COVID-19. To access the hotline, call 1.866.462.3821.