Skip to main content

Patient satisfaction

Patient satisfaction

Providing you with excellent care is our goal in every aspect of service, including cleaning your room, bringing your meals, and meeting your medical needs. We need your feedback to help us learn what we can do to better meet the needs of patients and their families.

Patient representative

Iredell Memorial has a full-time patient representative who will visit you while you are staying with us. Occasionally a problem may arise that is not being resolved to your satisfaction. If this occurs, ask a nurse to contact the nurse director of your floor or the administrative nursing supervisor. These people will assist you in the resolution of your questions or problems.

Surveys

If you received outpatient services, you may be given a written survey as you leave. If you were an inpatient or an emergency patient, you may receive a call or mailed survey from National Research Consultants (NRC) within a couple of weeks after your discharge. This is the company that conducts our patient satisfaction surveys. Patients are selected at random. Please do not hesitate to answer all questions honestly, whether you were happy or unhappy with the care you received. We value our patients' comments.

You are under no obligation to participate in any surveys, but please keep in mind that your privacy is protected at all times, including in the summaries we receive. Your comments will, in no way, impact the care you receive. We will use your answers for the sole purpose of helping us improve our care.

Quality care assurance and grievance procedure

We promise to do our best to make your visit to Iredell Health System as pleasant as possible. If you believe that the care, treatment or services you receive are not what they should be, or if you have a concern about your safety, please call the following immediately:

During Business Hours: Service Excellence Specialist at 704.873.5661, extension 3538.

After Business Hours: Nursing Shift Supervisor via the Hospital Operator at extension 0 or 704.873.5661.

We will monitor the response to your concerns, and do our best to assure you of quality care.

If you are not satisfied with our response to any voiced concern and wish to file a formal grievance, please contact Administration at 704.878.4500. We may ask you to put your specific concerns in writing as needed, and the appropriate member of our management team will investigate. As attempts are made to resolve all grievances within 30 days, you will promptly receive a written response from us.

If any person has an unaddressed concern about patient care and/or safety, the individual may contact The Joint Commission at 1.800.994.6610 or email them at complaint@jointcommission.org.

Similarly, the North Carolina Department of Health Service Regulation, Complaint Intake Unit Hotline may be reached at 1.800.624.3004 or 919.855.4500 and via mail at 2711 Mail Service Center, Raleigh, NC 27699-2711.